Terms of Service & Operational Scope

1. Managed Operational Scope

CubicEnhance acts as an independent managed operations partner. Our engagements are defined by specific Statements of Work (SOW) or active subscriptions detailing the workflows, required specialist capacity, and expected Service Level Agreements (SLAs). We maintain full administrative control over our personnel and internal Standard Operating Procedures (SOPs).

2. Intellectual Property Rights

All client materials, databases, software environments, and finalized deliverables remain the exclusive intellectual property of the client. Any proprietary automation scripts, internal SOPs, and governance frameworks developed by CubicEnhance to fulfill the workflow remain the intellectual property of CubicEnhance, unless explicitly transferred in a custom SOW.

3. Service Level Expectations & QA

We deploy a "Human-in-the-Loop" quality assurance model. While we integrate automation pipelines for speed, final deliverables are subject to our internal QA leads. In the event of an operational exception or bottleneck, our team leads intervene to restore SLAs without requiring client micromanagement.

4. Liability & Indemnification

While we execute workflows with strict professional diligence, CubicEnhance is not liable for indirect, incidental, or consequential damages arising from the use of our services, beyond the limitations expressly outlined in the Master Services Agreement (MSA) signed by both parties at the commencement of an engagement.